Terms of Service

These Terms of Service (“Terms”) govern the use of the website syogroup.cz and the provision of services by SYO Group s.r.o., Registration number (IČO) 23680857, with its registered office at Přímá 465, 252 16 Nučice, Czech Republic (“SYO Group”, “we”, “us”) to business clients (“Client”). Specific terms agreed in an individual contract, order or proposal take precedence over these Terms.

1. Services

SYO Group provides digital marketing services, in particular performance advertising and media buying, SEO and content, branding and creative, and marketing automation and analytics. The scope, deliverables, timeline and fees of each engagement are set out in an individual proposal or order confirmed by both parties.

2. Business clients

Our services are intended for entrepreneurs and legal entities acting within their business. By ordering services, the Client confirms that it is not acting as a consumer.

3. Client’s obligations

• Provide accurate information, materials and access (e.g. to advertising accounts, analytics or websites) needed to deliver the services.
• Ensure that the products, content and materials provided comply with applicable law and with the policies of advertising platforms.
• Provide timely feedback and approvals as agreed.

4. Advertising platforms

Campaigns run on third-party platforms (e.g. Google, Meta, TikTok) that have their own rules. SYO Group is not responsible for decisions of these platforms, such as ad rejection, account restrictions or changes in pricing and algorithms.

5. Fees and payment

Fees are agreed in the proposal or order. Unless agreed otherwise, invoices are payable within 14 days. Media budgets may be invoiced in advance. In case of late payment, we may charge statutory default interest and suspend the services until the outstanding amount is paid.

6. Results

We work to achieve the agreed goals and apply professional care, but marketing results depend on factors outside our control. Unless explicitly agreed in writing, we do not guarantee specific results, such as sales, leads or rankings.

7. Intellectual property

After full payment, the Client receives a licence to use the final deliverables created for it for the agreed purpose. SYO Group keeps the rights to its know-how, tools, templates and unused concepts, and may show non-confidential work in its portfolio unless the Client objects.

8. Confidentiality

Both parties keep confidential all non-public information received from the other party and use it only for the purpose of the cooperation. This obligation continues after the cooperation ends.

9. Personal data

Where SYO Group processes personal data on behalf of the Client, the parties will enter into a data processing agreement under Art. 28 GDPR. Processing of personal data for our own purposes is described in the Privacy Policy.

10. Limitation of liability

To the extent permitted by law, SYO Group is not liable for indirect damage or lost profit, and its total liability is limited to the fees paid by the Client for the affected services in the three months preceding the event.

11. Term and termination

Either party may terminate an ongoing engagement by written notice with a one-month notice period, unless agreed otherwise. Either party may terminate with immediate effect in case of a material breach not remedied within 14 days of notice.

12. Website use

Content of this website is provided for information only and does not constitute an offer. You may not copy or reuse it without our consent.

13. Governing law

These Terms and all contracts with SYO Group are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code. Disputes will be resolved by the competent Czech courts.

14. Changes and contact

We may update these Terms; the version valid at the time of the order applies. Questions: contact@syogroup.cz.